Return
Returning the car
Match the fuel level from pickup, hand the key over at the agreed spot, and the deposit comes back right away if nothing is owed.
In three lines
- 1
Return with the same fuel level as at pickup. Keep the receipt.
- 2
At the airport arrive 3 hours before your flight. At a hotel, tell us a day ahead if the time changes. At the office, return within opening hours.
- 3
After a final exterior check the deposit is refunded right away if there are no extra charges. With a traffic violation it is refunded within 30 days.
Key numbers
- Fuel
- Same as pickup
- Keep the receipt
- Airport return
- 3 h before flight
- Arrival time
- Hotel time change
- A day ahead
- Deposit refund
- Right away
- Within 30 days if violation
Step by step
Follow the numbers in order
- 1
Refuel
When Before returnReturn with the same fuel level as at pickup. Keep the receipt.
- 2
Tidy up
Remove rubbish and make sure nothing is left behind.
- 3
Return at the agreed spot
Where Airport · hotel · officeDeparture airport 3 hours before your flight, hotel entrance at the booked time, or the office within opening hours. Hand the key to our staff.
- 4
Settlement
After a final exterior check, the deposit is refunded right away if there are no extra charges. For bikes, return the helmet and lock too.
Return rules by place
Airport
Hand the key to our staff at the departure airport. Please arrive 3 hours before your flight.
Hotel
Hand the key to our staff at your hotel. Tell us a day ahead if the return time changes.
Office
Bring the car back to the office and hand over the key within opening hours.
Checklist
Ticks are saved on this device
Common mistakes
Avoid these and you are fine
Returning with less fuel
Please return the vehicle with the same fuel level as at pickup. Taking a photo of the dashboard at pickup and return makes it easier to verify.
Changing the return location on your own
Changing the return location may incur an extra fee, so it needs to be arranged in advance.
Expecting a refund for an early return
Picking up late or returning early does not refund the unused period.
Frequently asked questions
All FAQsWhen is the deposit returned?
3,000,000 VND is paid at pickup and refunded right away at return if there is no damage or extra charge. If there was a traffic violation, it is refunded within 30 days.
How do I return the fuel?
Return with the same fuel level as at pickup. Photos of the dashboard at pickup and return make the check easy.
Can I change the return location?
Changing the return location may incur an extra fee, so it needs to be arranged in advance.
Next step
Next step
Check my booking
Your voucher shows the return place and time.
