Accident and emergency
If there is an accident
Do not move the car. Preserve the scene and notify our team and the local insurer immediately.
In three lines
- 1
Do not move the vehicle. Leave the scene as it is and notify our team and the local insurer immediately, even for a minor scrape.
- 2
Repairing or moving the car before the insurer inspects it voids both the insurance payout and the guarantee.
- 3
A fixed claim fee of 500,000 VND applies, and the Peace-of-Mind Guarantee covers what the insurer does not pay up to ₩4,000,000 (deductible ₩300,000).
Key numbers
- Claim fee
- 500,000 VND
- Local insurer, fixed
- Guarantee cap
- ₩4,000,000
- Per accident and per rental
- Deductible
- ₩300,000
- With the guarantee
- Towing
- Up to ₩500,000
- With the guarantee
Step by step
Follow the numbers in order
- 1
Stop and preserve the scene
When Right awayDo not move the car. If you must move it for safety, photograph the scene first.
- 2
Notify our team and the insurer
When ImmediatelyNotify our team and the local insurer immediately, even for minor contact. Late reports may be refused or limited by the insurer.
Bring
- Booking voucher
- Rental contract
- 3
Repair only after the insurer inspects
Repairing, dismantling or moving the car before the inspection voids the payout and the guarantee.
- 4
Settle the costs
Loss of use is days the car cannot be rented multiplied by the daily rate. The guarantee covers up to 3 days; the rest is on the customer.
Checklist
Ticks are saved on this device
Common mistakes
Avoid these and you are fine
Driving on after minor contact
Minor contact counts too. Do not move the car and notify our team and the local insurer immediately.
Repairing before reporting
Repairs before the insurer inspects void both the insurance payout and the guarantee.
Driving in an excluded way
Intentional damage, driving without a valid or matching licence, alcohol or drugs, exceeding seating or load by 50%, serious violations such as wrong-way driving or running a red light, failing to report, and leaving the scene void both the insurance and the guarantee.
Frequently asked questions
All FAQsIs the Peace-of-Mind Guarantee insurance?
No. Every car carries local compulsory insurance, and after an accident the insurer decides how much it pays. The guarantee is RIDICAR paying what the insurer does not, up to ₩4,000,000 (deductible ₩300,000).
What insurance does the car have?
Every car carries compulsory third-party injury insurance (up to 150,000,000 VND per person) and own-damage insurance. Own-damage has no fixed ceiling; the insurer decides the payout after investigating cause and fault.
What if the car has a problem?
If you notice a problem with the vehicle, stop driving and contact our team and the local partner from a safe location.
Next step
Next step
Check my booking
Your voucher carries the emergency contact and contract details.
