Cancellation
Cancellation & refund
The refund rate depends on how far ahead of pickup you cancel. Enter the times below to see the amount.
In three lines
Cancel more than 72 hours before pickup and you get 100% back. Within 1 hour of booking it is always 100%.
More than 48 hours before pickup refunds 50%, more than 24 hours refunds 30%, and later than that there is no refund.
Refunds go back to the card you paid with within 3 to 5 business days. Cases that need a manual check are processed within 5 business days.
Uses the same formula as the cancellation screen in My Page. Change the times and amount to see the result.
Calculated with the same policy source (quoteCancelRefund) as the cancellation screen.
Determined by the time left until pickup.
| When you cancel | Refund | On ₩300,000 paid |
|---|---|---|
| Within 1 hour of booking | 100% | ₩300,000 |
| More than 72 hours before rental | 100% | ₩300,000 |
| More than 48 hours before rental | 50% | ₩150,000 |
| More than 24 hours before rental | 30% | ₩90,000 |
| Less than 24 hours before rental · same-day cancellation | No refund | ₩0 |
Example amounts based on ₩300,000 paid.
Before payment
There is no cancellation fee at the booking-request stage. You can cancel anytime via My Page or the KakaoTalk channel.
A no-show means not appearing at the pickup location after the pickup time without prior arrangement and being unreachable.
The rental is no longer available once 3 hours have passed from the pickup time.
If you submit a flight cancellation certificate via the KakaoTalk channel on the pickup day, you receive a 100% refund.
When there is no refund
If you do not carry your driver’s license, passport, and International Driving Permit, pickup is refused and nothing is refunded, including the deposit.
No refund is given in the case of a no-show (not arriving after the booked time).
Refunds are processed to the account you paid from within 3–5 business days.
Yes, if you drive yourself. You must bring your home-country driver's licence, an International Driving Permit (IDP), and your passport, all physical originals. Copies and photos are not accepted, and if any one of them is missing the car is not handed over and there is no refund. With-driver bookings need no licence documents.
Pick a region and a period on the Monthly tab and you can book and pay by card right there. You are charged in one payment for all the months you pick, and the booking is confirmed as soon as the payment goes through.
You pay in KRW with a Korean credit or debit card at the last step of booking. The reservation is confirmed the moment payment completes, and your voucher is sent by SMS and KakaoTalk.
After your payment is confirmed, we send a driver registration link. Just register your license and the required details there.
Send us your booking number and the situation, and our team will confirm it against the policy.
