How much you get back when you cancel: 100% up to 72 hours before rental
The refund rate by cancellation time, refund amounts based on a ₩300,000 payment, and the cases with no refund whatever the timing.
In 3 lines
- 1 hour
- Cancel within this window after booking and it is always 100%
- 72 hours before
- Full refund deadline, counted from the rental start
- No refund
- Less than 24 hours before · same-day cancellation
Contents
Refund by cancellation time
The time you cancel decides the refund
The basis is the time left until the rental (pickup) start time. If you cancel within 1 hour of booking, you get a full refund even when pickup is imminent; after that it decreases as shown in the table below.
Within 1 hour of booking
- Refund
- 100% refund
More than 72 hours before rental
- Refund
- 100% refund
More than 48 hours before rental
- Refund
- 50% refund
More than 24 hours before rental
- Refund
- 30% refund
Less than 24 hours before · same-day cancellation
- Refund
- No refund
| Cancellation time | Refund |
|---|---|
| Within 1 hour of booking | 100% refund |
| More than 72 hours before rental | 100% refund |
| More than 48 hours before rental | 50% refund |
| More than 24 hours before rental | 30% refund |
| Less than 24 hours before · same-day cancellation | No refund |
Refund rate by cancellation time
Worked example
If you paid ₩300,000
The refund rates are the same whatever you paid.
100 hours before rental
- Rule applied
- More than 72 hours before rental
- Rate
- 100%
- Refund amount
- ₩300,000
60 hours before rental
- Rule applied
- More than 48 hours before rental
- Rate
- 50%
- Refund amount
- ₩150,000
30 hours before rental
- Rule applied
- More than 24 hours before rental
- Rate
- 30%
- Refund amount
- ₩90,000
10 hours before rental
- Rule applied
- Less than 24 hours before · same-day cancellation
- Rate
- 0%
- Refund amount
- ₩0
| Cancellation time | Rule applied | Rate | Refund amount |
|---|---|---|---|
| 100 hours before rental | More than 72 hours before rental | 100% | ₩300,000 |
| 60 hours before rental | More than 48 hours before rental | 50% | ₩150,000 |
| 30 hours before rental | More than 24 hours before rental | 30% | ₩90,000 |
| 10 hours before rental | Less than 24 hours before · same-day cancellation | 0% | ₩0 |
Refund example based on a ₩300,000 payment
When there is no refund
Two cases with no refund, whatever the timing
- Missing driver’s license, passport, or International Driving Permit
- No-show (not arriving after the booked time)
License documents must be the originals, not copies or photos. If a document is missing at handover, the car cannot be released and it is treated as a cancellation.
How to cancel
You can cancel right on the booking lookup screen
- 1
Open the booking in My bookings
Find the booking you want to cancel from the link in your voucher or in your booking list.
- 2
Check the refund amount
The screen calculates and shows how much comes back if you cancel now, using the table above.
- 3
Confirm the cancellation
The refund amount shown on screen is exactly what is processed as the payment cancellation. The amount on screen and the actual refund never differ.
Source
- Cancellation and refund policy
- Refund calculator
As of
